ks8 Privacy Policy

1. Introduction

This Privacy Policy explains how ks8 ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when using our website, mobile platform, and related services. By accessing or registering an account on ks8, you acknowledge that you have read and understood this policy in full.

ks8 is Bangladesh's trusted online gaming destination. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all regions of Bangladesh. Protecting the privacy and security of our players is a responsibility we take with the utmost seriousness.

2. Information We Collect

When you create an account, place bets, make deposits or withdrawals, or contact our support team, we may collect the following categories of personal information:

• Identity data: full name, date of birth, nationality, and government-issued identification details collected during account verification (KYC).
• Contact data: email address, phone number, and residential address.
• Financial data: transaction records, deposit and withdrawal history, payment method identifiers (such as bKash account references, Nagad references, Rocket references, bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, or Islami Bank, Visa/Mastercard references), and balance information.
• Technical data: IP address, browser type and version, device identifiers, operating system, time zone, and login timestamps.
• Usage data: game history, betting activity, session duration, promotional offers claimed, and customer support correspondence.

We collect this information only to the extent necessary to provide our services and comply with applicable requirements. We do not collect sensitive personal data such as racial origin, political opinions, or biometric data.

3. How We Use Your Information

The personal information we collect is used strictly for the following legitimate purposes:

• To create, manage, and maintain your player account and verify your identity in accordance with responsible gaming standards.
• To process financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank channels.
• To provide customer support, respond to queries, and resolve disputes or complaints in a timely and fair manner.
• To personalise your gaming experience by surfacing game recommendations, bonus offers, and sports betting content relevant to your activity and location in Bangladesh.
• To detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other prohibited activities on the platform.
• To send you important service notices, security alerts, and — where you have opted in — promotional communications about bonuses, tournaments, and special events such as BPL, IPL, and T20 World Cup betting markets.

4. Payment and Financial Data

ks8 supports local Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as major bank transfers and international cards (Visa, Mastercard). All financial transactions are processed through secure, encrypted payment channels. We do not store complete card numbers or full mobile banking credentials on our servers.

Transaction records are retained in accordance with financial record-keeping requirements applicable to online gaming operators. These records may be reviewed in the event of a dispute, a withdrawal request, a compliance audit, or a legally mandated investigation.

5. Sharing of Your Information

ks8 does not sell, rent, or trade your personal information. We may share your data only in the following strictly limited circumstances:

• Service providers: trusted third-party vendors who assist in operating the platform — including payment processors, identity verification services, fraud prevention tools, and analytics providers — under strict confidentiality agreements and only to the extent required for the service.
• Legal obligations: where disclosure is required by applicable law, court order, regulatory authority, or to protect the rights, property, or safety of ks8, its users, or third parties.
• Business transfers: in the unlikely event of a merger, acquisition, or asset sale involving ks8, your data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

In every case of data sharing, we ensure that the receiving party is bound by appropriate confidentiality and data protection obligations.

6. Cookies and Tracking Technologies

ks8 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small data files stored on your device that help us recognise you as a returning user, remember your preferences, and gather analytical data about how the site is used. The types of cookies we use include essential session cookies (required for core functionality), preference cookies (to remember your settings), and analytics cookies (to understand aggregate user behaviour).

You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, please be aware that disabling certain cookies may affect the functionality of the ks8 platform — for example, you may be unable to stay logged in during a session. We do not use third-party advertising cookies or behavioural tracking cookies that profile you for external marketing networks.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. In practice, this means account data is typically retained for a minimum period following account closure, after which it is securely deleted or anonymised.

Financial and transaction records may be retained for longer periods as required by applicable financial regulations and anti-money laundering standards. When retention is no longer necessary, we use secure deletion methods to ensure data cannot be recovered.

8. Your Rights and Choices

As a user of ks8, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at the email address listed at the bottom of this page:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete information about you.
• Right to erasure: in certain circumstances, you may request that we delete your personal data.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: you may request that we provide your data in a structured, commonly used, machine-readable format.

We will endeavour to respond to all valid requests within 30 days. Please note that certain rights may be limited where we have an overriding legitimate interest or legal obligation to retain the data — for example, to comply with anti-money laundering requirements or to defend against a legal claim.

9. Security Measures

ks8 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption for all data in transit, server-side encryption for data at rest, access control policies limiting internal access to personal data, regular security assessments and vulnerability testing, and staff training on data handling best practices.

While we work hard to protect your data, no system is completely immune to security risks. We strongly recommend that you use a strong, unique password for your ks8 account and never share your login credentials with anyone. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

10. Children and Minors

ks8 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will promptly close the account and delete the associated data. Parents and guardians who believe a minor has accessed ks8 are encouraged to contact our support team immediately so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the ks8 platform.

Your continued use of ks8 after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.